I always though Invicta was shady but here’s some confirmation. This poor guy gets his watch back in WORSE condition than when he sent it in.
I sent my Invicta Dune diver back to Invicta in October of last year to have them replace the lume dot on the bezel, which had fallen out, after only wearing the watch about three times. The movement on this watch was also very stiff and something was not right with it from day one. I sent a check for $25 per their warranty instructions.
I received a card back in the mail about three weeks later acknowledging receipt of my watch, with an estimated delivery back to me of mid-November. So far, so good.
Well, I didn’t receive the watch back until December 13th, so this simple repair took 2-1/2 months, which is an incredibly long time to wait, IMHO. All my experiences with Seiko’s COSERV have taken about three weeks at the most. Invicta also did me the favor of scratching the bezel on the watch, with a visible mark running from the ‘50’ to the ‘56’ on the bezel. This scratch was NOT there when the watch was sent in for ‘service.’ They did replace the lume dot and seemingly serviced the movement, but they damaged the watch in the process by scratching the bezel.
I immediately, within 20 minutes of receiving the watch, emailed Invicta’s customer service center describing the problem and requesting that my $25 be refunded to me (I did not receive adequate service from them, only a damaged watch in return) and/or a new replacement bezel be sent to me, as I had no intention of sending my watch back in and risking further damage or another 2-1/2 month wait. I do not think this request was out of line in any way.
After receiving no response, I proceeded over the next two weeks to email Invicta’s service center, customer service personnel and their sales department three more times, with absolutely no response from anyone. We’re talking a total of about 13 emails without response.
Why I’m Through with INVICTA My story of Terrible Customer Service…
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I purchased two Invicta watches with sapphire crystals both crystals shattered. I called Invicta customer service twice. I only got a recording telling me to leave my name and phone number and someone would return my call. That was over two ywars ago. I’m still waiting. J.W.Myers
Maybe its the Invicta Divers that are not making people happy.( not all Invicta watches) I mean they are only about $79 bucks if you dont pay to much. It seems that is the only watch people are complaing about…the cheap $79 diver. They do have a Japan Movt (on the front) and one of the watches they made over 100,000 of them over the years. No matter what company you are, GE, Invicta, Johnson& Johnson, Ford, Toyota or any company that sells that much product…there will be some bad ones. However, Invicta should have better customer service to be able to keep their customers , at least, satisfied. No reason to wait to long and get your product back in worse shape. I am stil waiting for someone to complain about one of their Swiss made watches that are at least $250.
I am not saying Invicta is a great watch!!! Just seems everyone is complaining about the same cheap $79 Diver.
Are you sucking Eyore’s lil dick while you’re typing that babblin’ bullshit? What an idiot! LOL LOL LOL…
Alright, you sound like a fool. You shattered two crystals! If they were new Invictafuctas watches they were FLAME FUSION… not sapphire!
@baptiste
Not sure why I am an idiot and why I am sucking something… I guess that is what you bashers do when you cant find anything to say about my post.
You use your big words like the ones you used because all you do is slam people and things… not taking any time to get educated on expertadvice or personal proof or real life…just from what you think you read. Meaning… You use vulgar words and cuss, just like I said in my post you would do. and u dont even take the time to listen to what you read. You called me an idiot and sucking di-k WHY? BECAUSE I SAID ” NOW WAIT, I AM not saying invicta is best WATCH”? You must think I said I love invicta… I DONT…i even admitted 1 invicta broke and I returned it and got a
new one. I must be and idiot for saying my $499 Bulova got water in it and stopped working. DUDE I PAID $200 MORE ON THE BULOVA THAN ON AN INVICTA AND THE DAM BULOVA BROKE. SO IS IT TRUE,THAT THE MORE YOU SPEND,THE BETTER? NO WAY!
I didnt even say that bulova sucks. I still like bulova and it is an ok watch. However it did break on me with in a year just like 1 invicta did but I only paid $59 for the invicta that broke, I paid 7 times more for the bulova $499 and it broke too. But I didnt go on a post and slam bulova like all the people who had or heard about invictas breaking do.
I am just trying to say to people,”no matter what kind of business you have…things do break and malfunction when you produce 10,000s of 1000s of that product…a watch, a honda,a sony product, a g.e product ,bulova or invicta and even real expensive watches malfunction like oris or maurice Lacroix or Tag… just not as much…and they shouldn’t when they cost $1000s and $1000s.
Look at a Ferrari, the dam thing is always breaking down…but cost 10 times more than the average car. Cost means nothing for quality.
If I am an idiot and suck di-k for those reasons then please go back and re-read what I was trying to point out… IT WAS NOT THAT I LOVE INVICTA…I DONT. I DONT CARE ABOUT THEM. IT IS NOT MY COMPANY.
I was just wondering why all invicta bashers only talk about the cheap $59-$69 pro diver that was produced in 10,000s of 1000s? thats it! I asked a question and I am an idiot for it … or at least I am to you. haahahaha lol…ok if u say so!
Funny thing is…most educated watch people, bloggers, editors, editors of watch mags, and sales people all know of invicta and rarely ever slam them like these bloggers do about their $50 pro divers. The sales people just say they are targeted to a certain group…an average watch…not a great watch like Rolex or Lacroix or Dubois. However Invictas are seen on celebrities wrist, not many but stil a couple…and they dont get paid for it.
I hope I am not an idiot for this blog too….hahahaha…even if you do say it again, I know whats up and everyone else who reads these blogs will know whats up too.
Hey…we all like watches and have opinions…just depends how we voice them.
This is “dont pay 4advertise”
I dont feel like login in when I can do it this way. LOL.
Ok first off to anyone who wants to cuss and yell at me because it seems like that is all u haters like to do… to anyone who goes against your thoughts… I AM NOT SAYING INVICTA IS THE BEST!!!! LET ME SAY IT AGAIN…INVICTA IS NOT THE BEST!!!
So dont think I am saying that. I have a few of them and the 2nd one i bought did break. It was $69 and I sent it back and bought a different model and had no problems.
My point on my messages is…. Its just seems that all the people who complain about the invictas, 90% of them are the highly produced cheap $69 pro diver. I have heard, maybe 5 at the most, complaints about a $300-$1000 Invicta. These higher end invictas are better made, with swiss movements(and yes they are because if they weren’t than invicta would be sued by ETA, SELLITA and RONDA for false advertising. But the little invicta haters that cuss and say suck di-k and swear dont know what false advertising means and rules of running a business).
AGAIN NO INVICTAS ARE NOT THE BEST!!! I buy them because I like the way they look, just like I bought a Bulova and a Tag and a Victorinox. Most Invictas are different and dont look the same as all the other watches. You can set a rolex, a breitling, and a tag all in a row and from 8 ft away u cant tell which one is which. They are all the same look. Invictas have different styles that appeal to some but not too all. The ones that hate invicta are the ones that have been sucked into what rolex , breitling and tag advertise that everyone should pay $3000-$20000 for a watch. Crazy. why? most $10000 high cost watches that are 10 yrs old look crappy and are so out of style that they look funny on peoples wrist. So $10000 is gone in 10yrs. In the dresser it goes.
I went to a wedding, where everyone dresses their best and 80% had 45 mm or bigger watches. Not one had a $10000 37mm high end watch on from 10 yrs ago. Get my point? U spend $10000 just to keep it in ur dresser because it doesn’t look good anymore. Yes it may be a great watch but I have a $89 Guess watch from 1991 that stil works too…again get my point? did u know that rolex produces 2000 watches a day? 2000 A DAY. WOW WOW. Usually things cost $1000s and $1000s because not many are produced. The people who buy a $5000 rolex has the same watch that 500,000 other people do that same yr. My friend has a rolex because he loves high end stuff. We were at the same wedding and 4 people wanted to see my Invicta sub aqua specialty and they all said wow that is a nice looking watch. I said…well look at his watch its pretty nice too…its a rolex ( i like rolexs also and think they are great watches because they are very reputable company) and 2 people said..” ya its ok, we have seen a rolex before” I laughed inside.
AGAIN IM NOT SAYING INVICTA IS THE BEST. But I cant go to the mall and get a nice swiss made watch for $350 like i can with invicta. $350 at a mall gets me a crappy over priced japanese made bulova I cant get near water, that will scratch and looks the same as all the others they sell. Get my points yet? I hope so.
Hey I am a watch lover…all kinds… but I am not saying invicta is the best. People only complain about the cheap $59 pro divers. nobody complains about the well made swiss invictas that have the same swiss movement that a $3000 watch does…and the movement is really the part of the watch that we pay for anyways, right?
to start with i dont like bashers at all and ihave 10 invictaspersonaly and my wife has 4 and we have had no problems like the guy says on here 1 person make a beef about invicta then everybody does just like enviroment people say we cant dig somewhere for oil now we have to go elsewhere for it and but itfor alot more. you realize that if we could get our own oil here and use our own oil it would be 1.50 to 2.50 a gallon . anyway back to invicta i have been diving swimming moutain climbing and numerous other events and might have gotten a scratch but that is what is suppose to happen even on rolex and cartier the expensive watches. i think you guys dont like invicta because they actualy have changed the watch world by doing 47mm and bigger and the expensive watch people dont and you guys are jeolous and are making up excuses because maybe you cant afford the more exspensive invictas all 10 of my watches retail at 500.00 or more and the guy is right about the 69.00 or 79.00 dollar watches you get what you pay for you real expect a 79.00 watch to be as good as a 500.00 watch ? come on guys get real want to bash somebody then bash the president for sending billions of our tax dollars to people who hate us and making our defecit 12 trillion
@texasman4231971
“dont pay4advertise” here…
Texasman42 is right… he is on the same ship as I am. He knows how the world is with his comment on oil. Texasman42 is not some uneducated hater…he seems to know whats up with how the world works.
Everybody needs to understand one thing about Invicta. They do not advertise the traditional way all the other big brands do. Therefore the typical watch sellers or salepeople will say bad things because they dont get advertising dollars from Invicta, so they slam them. But they cant slam Movado or Rolex or Casio or even Bulova( which I had a few problems with and they are 2-3 times more $ than a cheap Invicta). If they did slam there advertisers then they would loose the advertising dollars. Get it yet?
Rolex spent like $20,000,000 on advertising in 2009. Guess how they raise the money to get that $20 million? They have to raise the price of their watches to pay for all of it. People pay $5000 for a rolex that cost them only $50-$100 to build. Why do you think there are so many fake replica rolexs? They can be made by anyone and sold for $200 with a $100 profit with no advertising cost. Let me say I am not slamming rolex…they are a great watch and company. I have spent alot on a watch but not too many. I like to get things other people dont have. I bought a nice Maurice Lacroix because not too many people have heard about them and have a liitle different style. I also have bought a Invicta subaqua noma 4 and people always ask to see it cuz its different. Not the best…different!
All watches are nice and all of them have problems…guaranteed, yes even the expensive ones… just depends on your opinions and beliefs on what can be spent.
typical watchgeek invicta shill response. invicta has the worst customer service and quality control… period. the style and design definitely do not coincide with function. they are like going to vegas..ya may win, ya may lose! wait, vegas is far netter and fun!
twerp!
well to start off with i see that nobody answered me but the anonymous guy and i kind of figured that because he belives what i belive. i was exspecting all kinds of responses at first but after reading almost all of the threads on here they are basicaly the same someone baught a 59 or 69 or even 79 dollar watch and it breaks after a period of time let me tell you invicta is not the only watch i own i also own lucien picard wich is also swiss and i have had it 5 years and not one thing wrong with it. i also have invicta sub aqua 3 i baught at the same time and again nothing wrong. maybe you people or haters , bashers whatever you want to be called are getting all your so called info from oher sources like watchlords forum those guys over there hate invicta eal lalo the CEO and shopnbc which sells invictas so if you read over there about invicta almost every thread is somthing bad but it also says they own invictas so i dont understand why you bash the watch maybe your just a hater and have nothing else to do in your life? like i have said before why dont you bash the president of our nation for wild spending of our tax money? or maybe jump on opecs ass for playing stupid when it comes to the real price of crude? so to you people who are jumping all over invicta try and buy the more exspensive watche they offer then you will see my point! i am not saying 1000s of dollars try at least 350 and above if you find somthing wrong which i dought you will then you can vent all you want but get your acts straight before you put it on the internet for everybody to see because you look like an idiot.
Dude, learn how to spell so you can be taken somewhat seriously as an Invicta shill!
look this is to baptiste who ever you might be when you read crap on here and you want to respond you type fast and miss a couple of words big deal? i suppose you think you are perfect and you know everything right? wrong nobody is perfect on earth! i am not an invicta shill! i own a few invictas i have sturhling original and lucien picard i am just a watch fan who knows a good bit of information on what i buy. i think these people bash like you invicta because its not advertised say like citizen or seiko but they have the same parts as most watches that are advertised. you see they dont advertise so we can have those savings when you buy a product from them you understand now. if you dont spend money on advertising or some big star or athlete to where your product then you can sell it for less and the customer gets the benefits understand now. like i have said before you haters on here need to look at what our glorious leader mr obama is doing ? like taking a way social security ? i dont need right now but would like to have the money they took from me in the first place for when i retire. if for someone to tell me to learn to spell you might want to look at your post last time i looked year is spelled this not ywar yeah uh duh. why dont you go join watchlords the whole site is made for you everyone of them are invicta haters we here like to talk about products we buy and let people know how they are ? do you even have any invictas mr baptiste???????????????????????????????????????
I have a few Invictas. Perhaps a literacy class would help you. Then again, I don’t believe it would. Enjoy your well made Invictas and hope you never need to have them serviced. They are abysmal when it comes to QC and CS as neither exists in that company. texasBOY!
The real problem is, this company makes very trendy watches that have a tendency towards very little quality control. That is in part because they do not own their own factories and contract out their designs; as many companies do this is nothing new. The zealots for this brand do not acknowledge this and then the arguments begin. My own experience with their CS is not a good one as many have found out. They have customer service that may as well not exist. I have a very nice looking SAN III that had the screws fall out of the bracelet two days after I received it. This rebecca, in CS, all the zealots talk about,was usless; and that would be a complement.
well well baptiste it seems to me you might be one of those boring school teachers that look for ways to fail kids for no reason? like looking for misspelled words or no commas or whatever? if i wanted to be perfect like you hahahaha? i would have made a career of school and be that teacher that no kid likes? that being stated enjoy your invictas and maybe when you call invicta again dont be rude? nobody likes rude people on the phone when your rude they are allowed to rude as well so maybe the mr correct speller like you should learn manners like i am texasman not texasBoy as you put it? get a life dude! if you dont like them then say it but dont cry about typical situations that happen to everybody in this world? why dont you worry about a possible default on the goverments debit crissis those clowns in washigton all need to go and we need to get a whole new congress every rat up there is in it for themselves specialy since the relection is coming up? i am gonna vote somebody in but iam also deffenatly voting those clowns out? think about that watches are our leaset of worries right now we might be in total chaos in a matter of months? no more obama and his staff they got to go !! where is bush or clinton??
you might see word not perfect but that is for you baptiste so you can correct them and give me my grade hahahahahahahahahahahahahahahahahahahahahahahahahahah
You are quite the illiterate fool, which would most definitely indicate a watchgeek without a doubt; or a reh-TARD! Moronboy.
well well here we go again no not a watchgeek i actualy got kicked off there for being honest and to the point like i am with you retard oh i sorry reh-tard realy you are the one who needs help dude as far as calling me a boy you need to understand i am 40 years of age and you? judging by how you write and say stuff i would say 20s tops maybe even a lonely teenager grow up kid!!!
Dude your a forty year old with a baby dick! Your wife says so every time I impale her. Shut up loser!
this dork smith takes it way too serious.
I had my first experience with Invicta customer service, their title for it not mine, and must say what a poor example of corporate knowhow of the customer service program. Rude, pompus, liars and the list could go on. Over a simple chain on my Russian Diver worn two times. Full five year warranty!! Chain came off the crownprotector.Not covered by warranty. $900 for this watch and NO WARRANTY protection on the chain. This tells me I will never purchase another Invicta product ever. I have a number of them.
That is the problem with this company, some trend setting designs, the appearance of quality, and then it happens and you are stuck with no support. Their supporters are blind to Invicta deficiencies and support a company that could care less. Real lemmings.
i am the man that is your worst fucking nightmare you say somthing like that about my wife again punk bitch!! this is to you bilbobaggins dont talk about peoples family on here everybody can read it dumbass
to you schlong or schlomoe whatever not a dork just know what watches are and what they are not . you guys on here on just a bunch of cry babies thats all
well i am not the type of person to go that far on a posting site but when you involve my famile ie my wife i will hurt you one way or another . putting peoples family in the mix is not cool and i wont put up with it the one that was banging my wife is probaly gay i belive his name is bilbobaggins. the one who called me a dork probably didnt even graduate from middle school i belive his name is schlomoe another pansy so lay off guys . you want to hassle me fine not my wife understand!!!!
I’ll add to the disscussion about invicta watches. I have a signature II series, beautiful watch, haven’t had a single problem with it in the five months I’ve owned it. Now to be brutually honest, I regret my decsion on buying it, mainly because of my fear that it will break eventually.
With all of the hatered towards the brand, I can see why due to all of the problems people have had with them. And I’ll add to the insane MSRP mark-up that they pull out of their asses mine listed 595$ MSRP, paid 70 bucks for it, and to be honest, it looks like a 70 dollar watch but tell that to the ass clowns who give me good comments they think I paid a shit load for it.
Don’t get me wrong, it’s a nice watch, but it will never stand up to the quality of the Bulova that I’m going to purchase next month. I may even still wear my Invicta and keep the Bulova for only church activites and other special events. What caught my eye about the Bulova, that I’m eyeing is that it is 21 Jewels which I hear is good, as for the Invicta of mine I doubt it’s very high.
And just a FYI for the haters in here, Bulova is owned by Citizen, which in turm is a Japanese company… So yeah, let the flaming begin.
And just an FYE for Greg, calling people in here “retards” which I doubt you know the real non derogtory meaning to. The fact that you can hardly spell, and use no puncuation, you’re the only one coming off here as a retard.
Guys, these are just watches. I’ll email your email addresses to each other and let you guys sort it out. Stop polluting the comments.
Ill take a stab at his wife..pussy is pussy no?
I bet your wife cries prety good!…P R E T T Y good!
I did her in LA last night, it was pretty good.
stfu
I have had several Invicta watches and thought that for the money, the style and cheap movement would be ok.
In several instances, I have had run-in’s with their poor quality and their terrible customer service.
Without going into detail, the last watch i bought got foggy in less than a week from water immersion in my hot-tub. This should have been a 200M watch. I sent it back for repair, TWICE. Same problem! It just did it again. These watches are garbage. The warranty and repair process is garbage.
They did not even contact me or respond to me in any way. Just sent back another watch or a repaired watch that had the same issue again…This cannot be a coincidence.
I’m done. Dont buy one. I have a cheap Michael Kors that I bought for $50 at the Nordstrom Rack. No problems, same use, and I’ve had it for 3 years!
I have a defective Invicta $70 watch from World of Watches that leaked the first time it saw water. Invicta required that I not only pay to return the watch to them at the US address, but they also required that I pay a $28 fee to send the defective $70 watch overseas to be repaired. So now I’m $35 into a repair on a $70 watch. It’s been 4 months now since I sent the watch and I still haven’t received it back. ABSOLUTELY UNACCEPTABLE! I discourage everyone from ever buying an Invicta watch.
Relax, it’s not a Rolex just a copy of their submariner.