For those of you living in the Windy Apple we present the Swatch Group Sample Sale. This year it’s at the Metropolitan Pavillion on 18th street and it runs from 10am-8pm on November 13 and 8am to 7pm on November 14. Get there early! I’ve gone for a few years now and I always find great deals on Omega and Tissot.
SWISS WATCH SALE
50% TO 80% OFFNOVEMBER 13TH 10 AM TO 8 PM
NOVEMBER 14TH 8 AM TO 7 PMMETROPOLITAN PAVILLION
123 WEST 18TH STREET – 4TH FLOOR
NEW YORK, NY
NAME BRANDS SUCH AS RADO, LONGINES, TISSOT, HAMILTON, CK, SWATCH,
TIMBERLAND,FLIK FLAK and MORE…WATCHMAKERS WILL BE AVAILBLE FOR BATTERY CHANGES ONLY ON WATCHES
PURCHASED AT SALE
ALL SALES FINAL – NO EXCHANGES OR REFUNDS
CREDIT CARDS ONLY – SORRY NO CASH OR PERSONAL CHECKS ACCEPTED
for a breguet i would join the queue 😉
Hello all,
Prior to rushing down to this sale perhaps you will take a moment to read this. My name is Saud Hashmi and I am an officer in the United States Merchant Marines residing in NYC,
recently I went on vacation to St. Martin and while there, purchased an Omega Planet Ocean. Upon my return a few
days later, 5 to be precise, I was performing my duties aboard a coastwise oil tanker when I noticed the watch had lost a few minutes,
( it’s an automatic ). I applied the correction and went back to work, a second later I heard a distinct metallic clink
and looked down, (fortunately at the time I was doing chart corrections over a chart table) there on the table was the
crown to the date/time adjustment! You can imagine my consternation at witnessing the failure of a new $3,106.00
time piece! I immediately contacted Omega’s service center which asked me to send the watch in for repairs. I
explained that I had no interests in a repaired Omega, rather in my opinion I felt the only satisfactory recourse would
be the replacement of the timepiece. That call led me to Omega N.A. headquarters in N.J. to which I payed a
personal visit upon my return home. The V.P. of C.S. greeted me and took the time to listen to my concerns,
her name is Janine and is truly a testament to professionalism and courtesy. Upon the conclusion of our meeting
I surrendered my watch and left feeling somewhat relieved that Omega being a luxury goods purveyor would
do everything it could to assure its customers satisfaction. Unfortunately that was not to be the case, Janine got
back to me today and informed me that in fact Omega was not replacing my watch but rather, repairing it.
I can’t begin to convey my dismay at this decision. You see the watch to me is an instrument, not a cosmetic piece of jewelry. I can’t understand how Omega can claim a proud tradition of seaworthy chronographs and then deny the replacement of a failed piece. Especially to a consumer who earns his living in that precise environment! How can I trust my life during a mixed gas dive to an instrument that failed in a single atmosphere while doing nautical chart corrections?!
My question to you is this, have you ever heard of anyone getting their watch replaced? and if so what avenues did
they pursue to accomplish this? I am currently attempting to secure a meeting with the president of Omega N.A. and
hope to speak with him before departing for sea next Wed. I will update you as to how that turns out. Thank you for taking the time to read this.
sincerely,
Saud
Saud, I do not work for Swatch group, but did run a jewelry/timepiece repair center for a competitor. I have purchased multiple timepieces from the sale spoken about above in past years. More than one has been an Omega, two watches have been gifted to 13 year old boys. All are still in perfect working order.
The sale above is direct from the manufacturer, your timepiece was purchased from a retailer in St. Martin (out of the manufacturers control). Any timepiece company would require you to send a timepiece in for repair regardless of the age it was owned, if you wanted an exchange you would have to deal with the retailer you purchased from. It is necessary to inspect a broken timepiece to determine if it is do to damage or defect.
In regards to a replacement watch: all timepiece manufactures will be reluctant to replace a new watch. A worn timepiece must be considered refurbished to be resold. A company can completely replace the movement with a new one and the timepiece would still be considered a refurb. Automatic movements are made to be be repaired, unlike quartz movements which are
replaced at the drop of a hat by repair centers. It is highly possibly that your timepiece has a brand new movement in the now worn case. Swatch group is known for having a quality group of horologists and so either way your timepiece should be perfect. An automatic time piece should be sent in every two years for cleaning and oiling.
I would recommend to anyone to buy an Omega, I am not kind to mine and it works great. I personally would not recommend purchasing a high end timepiece from a retailer that you can not easily return to. You do not know how they have handled their product or how long they have had it, and if there is an issue you are stuck with it.