By John Biggs

John lives in Brooklyn and has loved watches since he got his first Swatch Irony automatic in 1998. He is the editor of WristWatchReview.

8 thoughts on “New Watch Blog – Omega Blogger”
  1. Be cautious if you’re purchasing an Omega watch. My $2,300 Omega Speedmaster, purchased in 2001, has been “in the shop” for repairs approximately five times. Brushing snow off my car has been sufficient, with this watch, to cause fog and moisture under the crystal. It was in for repairs again earlier this year–the repair took SIX MONTHS because, according to the “authorized repair shop” OMEGA sent the wrong part SIX times. Now, three months after that repair was completed (at a cost of $375.00) it is again malfunctioning.

    Again, I recommend caution if you are considering an Omega wristwatch.

  2. I sent my Omega Seamaster in for repair on November 18, 2005. I just got off the phone and it is still in Switzerland and sounds like I will not see
    it for another month. Wow Great service If that is their normal service who needs them. By the way I sent the watch in for a band repair and
    got a repair quote of over $1300US. They won’t repair just the band you must OK all the repairs or nothing. This will be my last Omega.

  3. Same Here. Have a Seamaster Chrono. Not abused in the least. Its broken twice. The first time I complained enough that it didn’t cost me a dime to repair. I have not sent it in yet to be repaired this time so I don’t know what the damage is. Ive had Casios from Walmart that gave better service. I don’t know if I just got a lemon or what but I would definitely not buy another.

  4. Hello all,

    My name is Saud Hashmi and I am an officer in the United States Merchant Marines residing in NYC,

    recently I went on vacation to St. Martin and while there, purchased an Omega Planet Ocean. Upon my return a few

    days later I was performing my duties aboard a coastwise oil tanker when I noticed the watch had lost a few minutes,

    ( it’s an automatic ). I applied the correction and went back to work, a second later I heard a distinct metallic clink

    and looked down, (fortunately at the time I was doing chart corrections over a chart table) there on the table was the

    crown to the date/time adjustment! You can imagine my consternation at witnessing the failure of a new $3,106.00

    time piece! especially one I’d had for 5 days. I immediately contacted Omega’s service center which asked me to send the watch in for repairs. I

    explained that I had no interests in a repaired Omega, rather in my opinion I felt the only satisfactory recourse would

    be the replacement of the timepiece. That call led me to Omega N.A. headquarters in N.J. to which I payed a

    personal visit upon my return home. The V.P. of C.S. greeted me and took the time to listen to my concerns,

    her name is Janine and is truly a testament to professionalism and courtesy. Upon the conclusion of our meeting

    I surrendered my watch and left feeling somewhat relieved that Omega being a luxury goods purveyor would

    do everything it could to assure its customers satisfaction. Unfortunately that was not to be the case, Janine got

    back to me today and informed me that in fact Omega was not replacing my watch but rather, repairing it.

    I can’t begin to convey my dismay at this decision.

    My question to you is this, have you ever heard of anyone getting their watch replaced? and if so what avenues did

    they pursue to accomplish this? I am currently attempting to secure a meeting with the president of Omega N.A. and

    hope to speak with him before departing for sea next Wed. I will update you as to how that turns out. Thank you for

    taking the time in advance.


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