Omega Makes You Take Off Your Shirt

Hello all,

Prior to rushing down to this sale perhaps you will take a moment to read this. My name is Saud Hashmi and I am an officer in the United States Merchant Marines residing in NYC,

recently I went on vacation to St. Martin and while there, purchased an Omega Planet Ocean. Upon my return a few

days later, 5 to be precise, I was performing my duties aboard a coastwise oil tanker when I noticed the watch had lost a few minutes,

( it’s an automatic ). I applied the correction and went back to work, a second later I heard a distinct metallic clink

and looked down, (fortunately at the time I was doing chart corrections over a chart table) there on the table was the

crown to the date/time adjustment! You can imagine my consternation at witnessing the failure of a new $3,106.00

time piece! I immediately contacted Omega’s service center which asked me to send the watch in for repairs. I

explained that I had no interests in a repaired Omega, rather in my opinion I felt the only satisfactory recourse would

be the replacement of the timepiece. That call led me to Omega N.A. headquarters in N.J. to which I payed a

personal visit upon my return home. The V.P. of C.S. greeted me and took the time to listen to my concerns,

her name is Janine and is truly a testament to professionalism and courtesy. Upon the conclusion of our meeting

I surrendered my watch and left feeling somewhat relieved that Omega being a luxury goods purveyor would

do everything it could to assure its customers satisfaction. Unfortunately that was not to be the case, Janine got

back to me today and informed me that in fact Omega was not replacing my watch but rather, repairing it.

I can’t begin to convey my dismay at this decision. You see the watch to me is an instrument, not a cosmetic piece of jewelry. I can’t understand how Omega can claim a proud tradition of seaworthy chronographs and then deny the replacement of a failed piece. Especially to a consumer who earns his living in that precise environment! How can I trust my life during a mixed gas dive to an instrument that failed in a single atmosphere while doing nautical chart corrections?!

My question to you is this, have you ever heard of anyone getting their watch replaced? and if so what avenues did

they pursue to accomplish this? I am currently attempting to secure a meeting with the president of Omega N.A. and

hope to speak with him before departing for sea next Wed. I will update you as to how that turns out. Thank you for taking the time to read this.

sincerely,
Saud

4 COMMENTS

Christian Cantrell July 30, 2005 at 2:04 pm

“And we recommend a deep dark tan as a backdrop to your Omega Planet Ocean.”

I’d shave my head for one, though.

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S. Hashmi February 5, 2009 at 6:58 pm

Hello all,

Prior to rushing down to this sale perhaps you will take a moment to read this. My name is Saud Hashmi and I am an officer in the United States Merchant Marines residing in NYC,

recently I went on vacation to St. Martin and while there, purchased an Omega Planet Ocean. Upon my return a few

days later, 5 to be precise, I was performing my duties aboard a coastwise oil tanker when I noticed the watch had lost a few minutes,

( it’s an automatic ). I applied the correction and went back to work, a second later I heard a distinct metallic clink

and looked down, (fortunately at the time I was doing chart corrections over a chart table) there on the table was the

crown to the date/time adjustment! You can imagine my consternation at witnessing the failure of a new $3,106.00

time piece! I immediately contacted Omega’s service center which asked me to send the watch in for repairs. I

explained that I had no interests in a repaired Omega, rather in my opinion I felt the only satisfactory recourse would

be the replacement of the timepiece. That call led me to Omega N.A. headquarters in N.J. to which I payed a

personal visit upon my return home. The V.P. of C.S. greeted me and took the time to listen to my concerns,

her name is Janine and is truly a testament to professionalism and courtesy. Upon the conclusion of our meeting

I surrendered my watch and left feeling somewhat relieved that Omega being a luxury goods purveyor would

do everything it could to assure its customers satisfaction. Unfortunately that was not to be the case, Janine got

back to me today and informed me that in fact Omega was not replacing my watch but rather, repairing it.

I can’t begin to convey my dismay at this decision. You see the watch to me is an instrument, not a cosmetic piece of jewelry. I can’t understand how Omega can claim a proud tradition of seaworthy chronographs and then deny the replacement of a failed piece. Especially to a consumer who earns his living in that precise environment! How can I trust my life during a mixed gas dive to an instrument that failed in a single atmosphere while doing nautical chart corrections?!

My question to you is this, have you ever heard of anyone getting their watch replaced? and if so what avenues did

they pursue to accomplish this? I am currently attempting to secure a meeting with the president of Omega N.A. and

hope to speak with him before departing for sea next Wed. I will update you as to how that turns out. Thank you for taking the time to read this.

sincerely,
Saud

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chris December 14, 2009 at 11:55 am

??? A bit of a weird story you have there….you must explain me how a crown can fall of a watch with a screw on crown….sounds impossible to me……

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